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Scam guide

WhatsApp KYC and account-block scam

Fraudsters pretend to be banks, wallets, delivery companies or government services and create panic around KYC, blocked accounts or expired verification.

Check suspicious contentReport a scam

Risk signals

  • OTP, PIN, CVV or password request
  • Urgent account-block warning
  • Unofficial support number
  • Shortened or lookalike link
  • Threat to freeze account within minutes

Verify first

  • Open the official app directly instead of the link
  • Call the verified number from the official website or card
  • Check whether the sender has a verified business profile
  • Never share OTP, PIN, CVV or screen-share access

What to do

  • Do not click the link
  • Block and report the sender
  • Save screenshots and phone number
  • If money was lost, contact bank support immediately