Country-wise first-response steps for online fraud. Always contact your bank or payment provider first if money was lost.
Bank action
Call your bank fraud helpline, freeze affected cards/accounts, and ask for a written complaint/ticket number.
Telecom / platform action
Report suspicious calls/SMS to your telecom provider and block the number inside WhatsApp/SMS/call apps.
Evidence to save
Screenshots, UPI ID or bank account, Phone number, URL, Transaction ID, Date and time
Bank action
Freeze affected cards, dispute transactions, enable alerts, and place fraud alerts with credit bureaus if identity data leaked.
Telecom / platform action
Forward suspicious SMS to 7726 where supported and report phishing messages inside the app used.
Evidence to save
Emails with headers, Screenshots, Wallet/address, Bank transfer records, Seller profile, Tracking numbers
Bank action
Ask the bank to stop or recall payments, freeze cards, and open a fraud case.
Telecom / platform action
Forward scam texts to 7726 where available and report messages in WhatsApp/email apps.
Evidence to save
Sort code/account, Screenshots, Phone number, Chat export, Payment reference, Website URL
Bank action
Freeze cards/accounts, change online banking password, and document the fraud report number.
Telecom / platform action
Report suspicious calls/messages to the platform and your carrier when possible.
Evidence to save
Receipts, Interac/payment details, Chat screenshots, Email headers, Sender profile, URL
Bank action
Request payment stop/recall, freeze cards, and enable transaction alerts.
Telecom / platform action
Report scam calls/SMS to your carrier and block the sender.
Evidence to save
BSB/account, Screenshots, Email headers, Phone number, Payment reference, Website URL
Bank action
Freeze payment methods, dispute unauthorized transactions, change passwords, and preserve case numbers.
Telecom / platform action
Block/report the sender on the platform and preserve screenshots before deleting messages.
Evidence to save
Screenshots, Sender profile, Phone/email, URL, Payment IDs, Timestamps
Use your official government cybercrime or consumer fraud reporting website.